Items purchased can be refunded or exchanged within 7 days from delivery date if:

• The product is damaged, stained, defective, or incomplete.
• The product is unused, in its original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.

Important Notes:

• If you receive an opened or unsealed box, please notify us immediately by call.
• Online purchases must be returned to us by sending an email to the Customer Service department for a refund.
• This policy applies to orders delivered within Finland. For international orders, please contact our customer support team.
• Innerwear products, fragrances, cosmetics, and jewellery are non-returnable and non-exchangeable.

To initiate a return or exchange, please:

1. Contact our customer support team within the specified time frame.
2. Provide your order number and reason for the return or exchange.
3. Follow the instructions provided by our customer support representative.

Return Shipping Costs:

• Domestic Returns: To evaluate at the time of return request.
• International Returns: To evaluate at the time of return request.

Please note that return shipping costs may vary depending on your location and the shipping method you choose.

Refunds:

Once we receive your returned product and verify its condition, we will process your refund to the original payment method. Please allow 10 business days for the refund to be processed.

Exchange:

If you would like to exchange a product, please contact our customer support team to check availability and initiate the exchange process.

How to Initiate a Return or Exchange?

1. Contact our customer support team within 7 days from the delivery date. You can reach us by:
   • Email: Info@pehnawa.fi
   • Phone: +358404484111
2. Provide your order number and reason for the return or exchange.
3. Our customer support team will provide you with further instructions and a return authorization (if required).

What is Return Processing Time?

We aim to process all returns within 7-10  business days of receiving them. During peak seasons, this may take up to 14 business days.

Do we offer Refunds?
We offer refunds for only damaged items or incorrect sizes sent by Pehnawa.
Refunds will be issued to the original payment method used for the purchase.
Please allow 10 business days for the refund to be processed.
Refunds are processed in EUR.
Customers are responsible for any currency conversion differences if any.
Shipping and handling charges will not be refunded in case of any refund.

Items purchased during sale or promotion cannot be refunded. Only exchange can be done.

Thank you for shopping at Pehnawa Fashion Store!